Del Taco was serving up more than just tacos this week. A manager at a Peoria, Arizona Del Taco was promptly fired once a video featuring a hostile interaction with a customer went viral after it was posted online earlier this week.
Titled “Confrontation between Del Taco Drive Thru and Customers Who Didn’t Get Their Sauce,” the video was posted to Vimeo on Wednesday, April 27. The anonymous account looks to have been created the same day the video was posted. No other information was filled out.
In the nearly-3-minute-long video, the customers are seen interacting with the manager through the drive-thru window. The argument seems to have stemmed from the customers not receiving sauce packets—apparently a huge inconvenience for the employee.
Del Taco said it was “appalled” by the actions in the video.
We strive to provide a positive guest experience at all of our restaurants and were appalled by this behavior as it is not representative of our high guest service standards. We took this incident very seriously and addressed it with the location’s franchisee, who took definitive action by terminating the employee immediately.”
In addition, on their official Facebook page, Del Taco has responded to some of the postings.